The Care Quality Commission (CQC) has taken enforcement action against Queens Court care home in Bromley, rating it inadequate.
Following an inspection in July, the CQC found serious issues at the home, which is run by Lorven Housing Ltd.
Queens Court is a residential care home for up to 31 people, including those living with dementia.
At the time of the inspection, there were 26 residents.
This was the first inspection since Lorven Housing Ltd took over the home, which had previously also been rated inadequate under its former management.
The CQC rated the home inadequate overall, as well as for being safe, effective, and well-led.
It received a rating of requires improvement for caring and responsive.
Due to the serious concerns found, the CQC issued a warning notice regarding the safety and oversight of residents by the home’s leaders.
In response to the inspection findings, Lorven Housing Ltd decided to close Queens Court on January 16.
The CQC has been in close contact with the local authority to ensure that all residents find new accommodation.
As the service remains registered with the CQC, it will continue to be in special measures.
Inspectors noted that care was not always person-centred, with staff failing to understand individual needs and risks.
They also found that residents and their families were not always involved in care planning and did not have access to their care records.
Some care plans lacked necessary assessments, and inappropriate language was used to describe residents.
Despite these issues, people and their relatives felt staff were kind.
The home’s activity coordinator had developed a weekly programme of activities aimed at improving residents’ wellbeing.
The full report will be published on the CQC’s website soon.